Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: Tracs (U.K) Limited, Delamere Forest Bike Hire, Delamere Forest, Northwich, CW8 2JD, United Kingdom. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you have done all of this and you still have not received your refund, please contact us at items (if applicable) There is often some processing time before a refund is posted.
Then contact your credit card company, it may take some time before your refund is officially posted. If you have not received a refund yet, first check your bank account again.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted: (if applicable)ĬD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.Īny item not in its original condition, is damaged or missing parts for reasons not due to our error.Īny item that is returned more than 30 days after delivery Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.īespoke items such as custom built bicycles and cycle parts. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
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Once we have established that the goods are faulty we will send you a replacement or repaired product free of charge and will refund the return postage.You can return or exchange any goods bought from our website within 30 days from when you receive them. After first contacting us to obtain a returns code, please return the goods using a budget delivery service – Royal Mail, or Royal Mail signed-for on expensive items. We will refund or replace any faulty goods, but only after we have had chance to examine them to verify that they are faulty. If you have received discounted goods as part of a sales package we will only be able to offer a refund if ALL the goods are received in a re-saleable condition, we will be happy to replace a component of an order should that prove to be faulty.Īll our products are from official suppliers and are covered by their respective manufacturers UK warranty. We do NOT offer a fault-free refund option on bikes. We advise customers to take as much time as they need to make sure that they buy the correct bike and we have many bikes available for test ride to help in reaching the right decision.
If you decide that you are not happy with your new bike after you have picked it up or taken delivery then please contact us and we will do our best to resolve the issue. PLEASE NOTE that this does not apply to bikes and helmets. If you are unhappy with your item then we will be happy to offer an exchange or refund within 30 days of the purchase date. ALL unwanted goods must be returned with a copy of the original receipt, original packaging and in a resalable condition. If you have received a product from us that is either faulty or unwanted please first contact us before returning the item.
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